Privacy Policy

How we collect, use, and protect your information. Last updated: 10 February 2026

1. Introduction

PropReady-iKhayalami ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Financial information (monthly income, expenses, deposit saved)
  • Employment status and credit score information
  • Property preferences and search history
  • Documents uploaded for pre-qualification (ID, bank statements, payslips)
  • For agents: EAAB/PPRA registration number and company information

2.2 Automatically Collected Information

We may automatically collect certain information when you use our Platform:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process your pre-qualification assessment
  • Connect you with verified real estate agents
  • Send you welcome emails and important updates
  • Improve and personalize your experience
  • Analyze usage patterns and trends
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Verified Agents: When you request to connect with an agent, we share your contact information and pre-qualification details to facilitate the connection.
  • With Bond Originators: If you choose to send documents to a bond originator, we share your documents and information as necessary for prequalification.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your data is stored securely in our database and is only accessible to authorized personnel who need access to perform their duties.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at info@propready.co.za.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of South Africa. By using our Platform, you consent to the transfer of your information to facilities outside South Africa, where it will be subject to appropriate safeguards.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:

Email: info@propready.co.za

Back to Home